Refund and Return Policy – MYTOPIX

Effective Date: February 19, 2025

At MYTOPIX, customer satisfaction is our top priority. We stand behind the quality of our Premium Footwear Collection and strive to ensure a seamless shopping experience. This Refund and Return Policy outlines the terms under which you may return products and request refunds.

By making a purchase on https://mytopix.xyz/, you agree to the following terms:

1. Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

✅ Return Window: Items must be returned within 30 days from the date of delivery.

✅ Condition of Items: Returned items must be:

  • Unworn, unused, and in their original packaging
  • Free from damage, stains, or signs of wear
  • Accompanied by the original receipt or proof of purchase

✅ Eligible Products: Most items from our Premium Footwear Collection are eligible for return, except for:

  • Final Sale Items (non-returnable and non-refundable)
  • Gift Cards
  • Customized or Personalized Items

2. How to Initiate a Return

To return a product, follow these steps:

  1. Contact Us: Email contact@mytopix.xyz or call 434-977-7971 with your:

    • Order Number
    • Reason for Return
    • Photos (if the item is defective or damaged)

  2. Return Authorization: Upon approval, you will receive return instructions and a return authorization code.

  3. Package Your Item: Securely package the item in its original box, including all accessories and documentation.

  4. Ship the Item: Send the package to:
    MYTOPIX – Returns Department
    4667 North Street, Virginia, Charlottesville, United States

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds:

  • Processing Time: Refunds are processed within 7-10 business days after approval.
  • Refund Method: Refunds will be issued to the original payment method.

✅ Partial Refunds: Items with minor damage or missing parts (not caused by our error) may qualify for a partial refund.

❌ Rejected Refunds: If your return does not meet our criteria, we will notify you, and the item will be sent back at your expense.

4. Exchanges

We only replace items if they are defective, damaged, or if you need a different size. To request an exchange:

  1. Contact us at contact@mytopix.xyz within 7 days of delivery.
  2. Follow the return process outlined above.
  3. Once approved, we will send a replacement item (subject to availability).

5. Return Shipping Costs

✅ Defective or Incorrect Items: MYTOPIX covers return shipping costs.
❌ Customer-Initiated Returns: Customers are responsible for return shipping costs (unless the item is defective or incorrect).

We recommend using a trackable shipping service to ensure safe delivery. We are not responsible for lost or damaged returns during transit.

6. Non-Returnable Items

Certain products are not eligible for returns or refunds:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products
  • Items returned after 30 days

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account and payment provider.
  2. Contact your bank—it may take time before your refund is posted.
  3. If the issue persists, email contact@mytopix.xyz for assistance.

8. Contact Us

If you have questions or need help with a return or refund, reach out to us: